| Telstra |
Australia |
Transmitting Messages to end users |
Message content, phone numbers, related metadata |
| Optus |
Australia |
Transmitting Messages to end users |
Message content, phone numbers, related metadata |
| Vodafone |
Australia |
Transmitting Messages to end users |
Message content, phone numbers, related metadata |
| Pivotel |
Australia |
Transmitting Messages to end users |
Message content, phone numbers, related metadata |
| Amazon Web Services |
Australia |
Cloud Storage |
Personal data contained in communications customers send or receive through our services |
| Salesforce |
Australia |
Provision of CRM and Marketing Platform to us |
Customer and prospect information |
| Zuora |
North America |
Enable customer billing |
Customer billing information |
| Docusign |
Australia |
To facilitate contract signing. Note that data is deleted after 120 days |
Customer contract, customer email, address, name, our representative email address |
| Rozetta Technologies |
Australia |
Analysis for the purposes of product development and optimisation |
Deidentified message content |
| EE |
UK |
Transmitting messages to end users in UK and Europe |
Message content, phone numbers, related metadata |
| Vodafone UK |
UK |
Transmitting messages to end users in UK and Europe |
Message content, phone numbers, related metadata |
| Google |
North America |
Providing analytics to improve our onboarding |
Anonymous identifiers linking to behaviour of website and service usage (excludes cookies) |
| Microsoft |
Australia |
Facilitate communication between customers and our employees. |
Personal data (e.g. customer email address and name) contained in communications customers send or receive to or from our sales or support representatives |
| Sinch, Twillio, Vonage, TWW, Spark, 2 Degrees, China Mobile, NRS Gateway, Telefonica, Bandwidth, Zipwhip, Mitto, Tyntec, Wellcorp, Telesign, SMS, Dome, Upside |
Worldwide depending on where customer sends message |
Transmitting Messages to end users outside of Australia |
Message content, phone numbers, related metadata |
| Positive Thinking Company APAC Limited |
Philippines |
Developers working on proprietary technology may have (but do not routinely access) personal information which is stored in Australia. |
Message content, phone numbers, contacts, related metadata, customer contact details, support history |
| Olark |
North America |
To enable customers to obtain support via live-chat. Note that transcripts held by sub-processor are deleted within 30 days. |
Customer support live-chat transcripts |
| Zoom |
North America |
To enable sales team training and analytics when providing customer support. |
Customer support data in video recordings |
| Autopilot |
North America |
Email platform which enables us to email customers. |
Customer names and email addresses |
| Calendly |
North America |
To facilitate meetings between customers and our personnel. |
Names and email addresses of customers who have booked an appointment with our representatives |
| Castle.io |
North America |
To prevent fraudulent logins into a customer’s account |
Customer username or email address |
| Salesloft |
North America |
Sales and / or support call records and training |
Customer name, recording of conversation (Us Customer Only) |
| Gong |
North America |
Sales and / or support call records and training |
Customer name, recording of conversation, email address and name |
| RingCentral |
North America |
Recording customer support calls to facilitate training and analysis. Note calls are deleted after 90 days. |
Customer name, email address, support phone recording. |
| Slack Inc |
North America |
Internal communication |
Customer name, email address, phone number |
| Segment |
North America |
Providing analytics to improve our services. |
Pseudo-anonymous identifiers linking to behaviour of website and service usage (excludes cookies) |
| Amplitude |
North America |
Providing analytics to improve our services. |
Pseudo-anonymous identifiers linking to behaviour of website and service usage (excludes cookies) |
| Meta |
Ireland |
To enable customer to use the WhatsApp product |
WhatsApp communications between customers and end users (for customers who have purchased the WhatsApp product only) |
| Zendesk |
Australia |
Enable and improve customer support and customer experience |
Customer and prospect information. |
| Atlassian – Jira, Confluence |
Australia, EU |
Internal & External communication, Service Management, Documentation, and digital asset storage |
Customer name, email address, phone number |
| DATADOG |
North America |
Debugging and Monitoring |
Customer names and email addressees as well as personal data contained in communications customers send or receive through our services |
| Adyen |
The Netherlands |
Payment processor |
Customer Credit Card |
| GoCardless |
United Kingdom |
Payment processor |
Customer Bank Account details |
| Authorize.net |
United States, Canada |
Payment processor |
Customer Credit Card & Bank Account details |
| PayPal |
United States |
Payment processor |
Customer Credit Card |
| Hubspot |
United States |
To facilitate email marketing to customers |
Customer name, email address |
| Match My Email (RAE Internet, Inc.). |
Germany |
Customer and prospect information. |
Provision of CRM and marketing platform functionality. |
| Arcaris, Inc. d/b/a Playvox |
Australia |
Customer and prospect information. |
Enable and improve customer support and customer experience. |
