1013 Mount Tabor Garden City New York
Contact centres
Adopt a multi-channel service model as an efficient and convenient way to handle customer enquiries and create better experiences.
SMS for customer support
Enhance your end-to-end customer experience with SMS conversational messaging
Customer Support
How using SMS for customer support can benefit your business
Integrate and automate to redirect inbound enquiries and send support ticket updates and communicate better with your customers
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Transport and logistics
Provide customers with proactive communication about any upcoming deliveries, including authority to leave messages and delivery confirmations.
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Hospitality and travel
Establish a single point of contact so any staff member can quickly answer questions or issues that guests may have with bookings or reservations.
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Insurance
Resolve insurance claims faster and send convenient claim-in-progress updates for better customer service.
Customers
Featured content
Port Network’s NetSuite SMS integration cuts customer support queue time by 50%
Integrating SMS services into their NetSuite hub helped this internet service provider build a better customer experience. Find out how.